Security Intelligence & Retail Crime Analyst (Manager Level)
Join to apply for the Security Intelligence & Retail Crime Analyst (Manager Level) role at Mitie Cleaning & Hygiene Services
Security Intelligence & Retail Crime Analyst (Manager Level)
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Join to apply for the Security Intelligence & Retail Crime Analyst (Manager Level) role at Mitie Cleaning & Hygiene Services
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Data and Insights Manager – Retail Security
The Data and Insights Manager in retail security is responsible for leveraging data to enhance loss prevention strategies, improve operational efficiency, and support decision-making across the retail security function. This role requires a strong crime-analytical background, ideally gained through working on retail-related incidents such as theft, fraud, organised crime, and stock loss investigations. You will be experienced in interpreting security intelligence and incident data to identify patterns, assess threats, and recommend targeted interventions.
Better places, thriving communities.
Data and Insights Manager – Retail Security
The Data and Insights Manager in retail security is responsible for leveraging data to enhance loss prevention strategies, improve operational efficiency, and support decision-making across the retail security function. This role requires a strong crime-analytical background, ideally gained through working on retail-related incidents such as theft, fraud, organised crime, and stock loss investigations. You will be experienced in interpreting security intelligence and incident data to identify patterns, assess threats, and recommend targeted interventions.
The role involves collecting, analysing, and interpreting data related to security incidents, shrinkage, fraud, and store compliance to provide actionable insights.
Key Responsibilities
* Oversee the collection, integrity, and quality of security-related data.
* Establish data governance processes to ensure accurate reporting and compliance.
* Analyse data from various sources (CCTV, incident logs, EAS systems, POS data, audit reports), with a focus on retail-related crime and loss prevention.
* Develop dashboards and reports highlighting security performance, trends, incident hotspots, and emerging risk indicators.
* Identify patterns and root causes of losses or security breaches, including organised retail crime activity.
* Provide actionable crime-analytical insights to reduce shrinkage, theft, and fraud.
* Recommend process improvements, investigative strategies, and preventive measures based on evidence.
* Work with IT and vendors to develop or enhance analytics tools, reporting systems, and incident management platforms.
* Build strong intelligence-sharing partnerships with law enforcement, other retailers, and security networks.
* Present findings and recommendations to senior leadership and operational teams in a clear, impactful manner.
Person Specification
Essential
* Proven experience in crime analysis, preferably within retail security or law enforcement settings.
* Demonstrated ability to analyse large volumes of incident and security data to identify crime trends, offender patterns, and emerging risks.
* Experience in Power BI administration, reporting, and data manipulation via Power BI, Power Query, etc.
* Excellent analytical and report-writing skills, with sharp attention to detail.
* Computer literate with a variety of software, including Microsoft Office and bespoke systems.
* Strong communication skills, both verbal and written, with the ability to present complex findings to non-technical audiences.
* Experience of working within a fast-paced, high-pressure environment.
* Ability to build and maintain relationships with internal teams, clients, and external partners such as law enforcement.
* Strong organisational skills, with the ability to coordinate multiple priorities and meet tight deadlines.
Desirable
* Experience of working on retail crime investigations or security incident analysis.
* Knowledge of the retail market, loss prevention techniques, and organised crime methodologies.
* Experience working with SOC (Security Operations Centre) requirements and processes.
* Previous achievement of performance targets through the use of security metrics and intelligence.
* Flexibility in working hours to respond to incidents and operational needs.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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