Job Overview
We are seeking a proactive and dedicated Duty Manager to oversee daily operations and ensure a high standard of service within our establishment. The ideal candidate will possess strong leadership qualities and the ability to manage a diverse team effectively. This role requires excellent communication skills and a commitment to maintaining operational excellence while fostering a positive environment for both staff and customers.
Responsibilities
* Supervise daily operations, ensuring adherence to company policies and procedures.
* Manage and lead a team, providing guidance, support, and training as needed.
* Handle customer inquiries and resolve any issues promptly to maintain satisfaction.
* Oversee merchandising efforts to enhance product presentation and sales performance.
* Monitor inventory levels and assist with stock management.
* Maintain administrative records, including staff schedules, sales reports, and operational documentation.
* Implement effective time management strategies to optimise workflow and productivity.
* Foster a collaborative team environment that encourages open communication and feedback.
Skills
* Proven management experience with a focus on retail or sales environments.
* Strong leadership abilities, capable of motivating and guiding team members.
* Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
* Multilingual or bilingual capabilities are advantageous for engaging with diverse clientele.
* Proficient in organisational skills to manage multiple tasks efficiently.
* Experience in merchandising techniques that drive sales performance.
* Strong time management skills to ensure operational efficiency.
* Administrative experience is essential for maintaining accurate records and reports. If you are passionate about delivering exceptional service while leading a dynamic team, we encourage you to apply for the Duty Manager position today
Job Type: Full-time
Pay: From £25,000.00 per year
Work Location: In person