Job Summary
As the Retail Manager, you will be responsible for overseeing the day-to-day operations of our retail outlets, including bar and food services. You will lead a team, manage stock and resources, ensure adherence to legal and health standards, and develop strategies to maximise sales and profitability. Your role is crucial in delivering high-quality service and a great experience for our guests.
Job Duties
* Develop and implement an effective business plan to maximise bar and food sales opportunities, driving revenue through strategic marketing and product displays.
* Recruit, train, and manage the performance of the retail team, ensuring high standards of customer service, cleanliness, and professionalism.
* Oversee the control and rotation of stock from approved suppliers, ensuring optimal stock levels, quality, and minimising wastage.
* Prepare, plan, and manage the retail budget, monitoring financial performance and achieving KPIs related to sales, profitability, and cost control.
* Ensure all legal and company standards are met, particularly in areas related to the sale of alcohol, food preparation and service, gambling, and bingo.
* Ensure the safety and cleanliness of all retail areas, including the cellar, maintaining high-quality products and compliance with health and safety legislation.
* Set high standards of service throughout the business, ensuring that guests receive a memorable and enjoyable experience.
* Provide comprehensive product knowledge and ensure that all team members are trained and qualified to meet the company's standards.
Requirements
* Proven experience in a retail management or hospitality role, preferably within the leisure or holiday park industry.
* Strong leadership and team management skills, with experience in recruiting, training, and managing staff performance.
* Ability to manage budgets, control stock, and optimize profitability while achieving KPIs.
* Comprehensive understanding of food, beverage, and retail operations, including stock control and cellar management.
* Understanding of relevant legislation related to the sale of alcohol, food safety, and gambling.
* Excellent interpersonal and communication skills, with a commitment to delivering outstanding customer service.
* Strong knowledge of health and safety regulations, ensuring a safe and compliant working environment.
* Willingness to work a flexible schedule, including weekends, holidays, and peak periods as required.
* This role is subject to a Basic Disclosure and Barring Service (DBS) check.
Employee Benefits
* Generous discount on holidays across our parks
* Discount at all restaurants on park for you and your family
* Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
* Free premium eye test voucher
* Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
* Discounted gym memberships
* Employee referral scheme
* Sales referral scheme
* Free expert mortgage advice
* Company pension scheme
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