Job reference 336511 – Account Retention Sales Advisor – Hybrid, Peterborough, AA500
We’re seeking an engaging and driven Account Retention Sales Advisor to join our Inside Sales team and help grow long-term relationships with valued business customers. The role focuses on retaining and developing customer accounts, identifying opportunities to increase revenue, and improving customer relationships. The advisor will manage communications across phone, email and digital channels, support sales campaigns, develop proposals and pitches, and accurately maintain our CRM to capture sales activity.
Responsibilities
* Proactively retain and grow existing accounts through tailored outreach.
* Understand customer needs and match them with Royal Mail products and solutions.
* Use CRM systems to manage contacts, opportunities and reporting.
* Maintain clear communication with internal teams to support customer delivery.
* Comply with regulatory standards and uphold ethical sales practices.
Qualifications
* Strong verbal and written communication skills.
* Persuasive, customer-focused with a positive attitude.
* Comfortable using digital tools, CRM systems and standard business software.
* Empathy, adaptability and a high level of self-motivation.
* Some experience in sales, retail or customer service is a plus.
Benefits
* Family-friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
* Discounts and offers – more than 800 offers to help you save on groceries, days out, holidays and household bills*.
* Supportive and generous company sick pay.
* Well-being support – 24/7 access to services and tools for physical, mental, financial and social health.
* Available only to permanent employees.
Closing date: 18th May 2026. Applications may close early if the required number of applications has been reached.
Royal Mail Group is committed to inclusion and represents the diverse communities we serve. We welcome applications from all individuals, and especially encourage applications from the Armed Forces community.
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