About Us
Vospers is a family‑run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:
* Holiday accrual scheme & paid day off for your birthday
* Life Insurance Scheme
* Full range of motor discounts for service, sales & parts
* Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
* Bike to work Scheme
* Professional development and recognition programme
* On‑line discount site & life planning services
* Staff & Customer Referral schemes
The Role
As a Commercial Service Advisor you will operate within the Commercial Service department. The main purpose is to provide a professional and courteous reception to customers, ensuring the highest standard of customer satisfaction and promoting Vospers core and brand values at all times.
Key Responsibilities & Accountability
* Book in vehicles, ensuring appointments are convenient for the customer and the department in line with workshop capacity.
* Identify customer requirements and, where possible, supply an accurate fully inclusive costing.
* Constantly monitor the progress of available workshop hours to ensure hours to be sold are maximized on a daily basis.
* Produce accurate job cards, invoices, estimates and related information.
* Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
* Produce warranty job cards in line with the manufacturer’s policy and procedures.
* Accurately record all work requirements and identify retail, warranty, internal and non‑chargeable repairs.
* Liaise with the Parts Department to ensure availability of parts.
* Arrange efficient collection/delivery of customer vehicles and courtesy cars.
* Ensure all cars loaned to customers are suitably insured by the customer.
* Ensure customer service books are stamped as confirmation of a service carried out.
* Collect all monies or signed authority due prior to release of the vehicle and ensure it is banked promptly.
* Respond to the telephones and written enquiries promptly, courteously and efficiently.
* Greet all customers at reception offering courtesy services as appropriate and confirming all details before work is carried out.
Qualifications/Skills
To be successful in this position you will need to be highly ambitious, personable, confident and possess previous experience working in a similar role within the industry. You will also need:
* A standards and quality‑driven management style.
* An eye for detail.
* To be motivated by a passion for quality and great service delivery.
* Interpersonal, administrative and organisational skills.
* To be computer literate.
* Hold a valid UK Driving Licence.
Salary
Dependent on experience and qualifications to be discussed at interview.
Hours
Monday to Friday with Saturday on a rota, to cover a period of maternity leave.
Care – Accountability – Performance – Respect – Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40 years of service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
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