We are seeking an enthusiastic and customer-focused Front Office Team Member to join our dynamic team in Manchester, United Kingdom. As the face of our organization, you will play a crucial role in creating exceptional experiences for our guests from check-in to check-out.
* Warmly welcome and greet guests, ensuring a positive first impression of our establishment
* Efficiently manage the check-in and check-out processes, handling guest inquiries and requests promptly and professionally
* Maintain accurate guest accounts and process payments with attention to detail
* Handle telephone calls, emails, and in-person inquiries in a courteous and timely manner
* Promote hotel facilities and services, maximizing sales opportunities through product knowledge and effective communication
* Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise
* Maintain a clean and organized front desk area
* Assist with administrative tasks and reports as needed
* Stay informed about local attractions and services in Manchester to provide helpful recommendations to guests
* Adapt to changing priorities and maintain composure during busy periods
Job Description
We are seeking an enthusiastic and customer-focused Front Office Team Member to join our dynamic team in Manchester, United Kingdom. As the face of our organization, you will play a crucial role in creating exceptional experiences for our guests from check-in to check-out.
* Warmly welcome and greet guests, ensuring a positive first impression of our establishment
* Efficiently manage the check-in and check-out processes, handling guest inquiries and requests promptly and professionally
* Maintain accurate guest accounts and process payments with attention to detail
* Handle telephone calls, emails, and in-person inquiries in a courteous and timely manner
* Promote hotel facilities and services, maximizing sales opportunities through product knowledge and effective communication
* Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise
* Maintain a clean and organized front desk area
* Assist with administrative tasks and reports as needed
* Stay informed about local attractions and services in Manchester to provide helpful recommendations to guests
* Adapt to changing priorities and maintain composure during busy periods
Qualifications
* Proven experience in customer service, preferably in the hospitality industry
* Excellent communication and interpersonal skills
* Fluency in English; additional languages are a plus
* Strong problem-solving abilities and attention to detail
* Proficiency in computer systems, with experience in Opera Cloud property management system preferred
* Ability to work efficiently in a fast-paced, team-oriented environment
* Flexible availability to work various shifts, including weekends and holidays
* Demonstrated ability to multitask and prioritize effectively
* Professional appearance and positive attitude
* Basic math skills for handling financial transactions
* Knowledge of local attractions and services in Manchester is beneficial
Additional Information
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
* 30% discount in any Accor Hotel Restaurant (T&C Applies)
* Discounted hotel rates all over the world in Accor Hotels
* Continuously learn and develop yourself with our Accor Academy
* Support your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5000 Accor hotels in over 100 countries
* Participate activelyininitiatives to build a more inclusive and sustainable world
* And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
Created on 27/06/2025 by TN United Kingdom
#J-18808-Ljbffr