Overview
We are looking for an experienced individual to maintain enterprise infrastructure in UK datacentres for high profile Managed Services customers. You will bring all round traditional hosted infrastructure operational experience (e.g. VM, backups, storage and monitoring) with a focus on on-premise, private and hybrid cloud ecosystems.
What You Will Do
* Operate and continually improve systems delivering hosted services.
* Build, configure, secure, enhance and operate back-end servers and services. This is whole life management, including service improvement, cost management, high availability testing and eventual decommissioning. Typically includes:
* Enterprise storage (IBM, NetApp, Dell, HPE etc.)
* Enterprise monitoring and automation tools (Logic Monitor)
* Virtualisation (VMware and/or Hyper-V)
* Replication services (Zerto)
* Provide technical support and take ownership of incidents, respecting SLAs and OLAs
* Attend customer meetings as required, including presenting changes to the change advisory board or contributing to formal problem reviews
* Implement solutions with colleagues to drive automation and improve responsiveness and consistency
* Maintain documentation through system lifecycles, ensuring compliance with ITIL, ISO 27001, 9001 and security standards (CIS, STIG)
* Participate in an on-call rotation to provide 24/7 support
What You Will Have
* Outstanding presentation and communication skills, written and oral, with customers, prospects and internal colleagues
* Excellent problem-solving skills and the ability to devise and implement strategies beneficial to the company and clients
* Experience driving standard, repeatable deployment processes; automation, scripting, and process improvement using tools such as PowerShell
* Demonstrable experience of infrastructure management and use of a range of tooling
* Working knowledge of network fundamentals and security technologies
* Ability to author and update infrastructure, support and procedural documentation
* Self-motivated, tenacious, disciplined, enthusiastic and resilient
* Mentoring mindset and willingness to share expertise
* Effective time management, multitasking and prioritisation under pressure
What We Do For You
Wellbeing focused Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
* Annual Leave: 26 days plus public holidays with option to buy additional days
* Employee Assistance Programme: Free advice, support, and confidential counselling 24/7
Personal Growth We are committed to enabling your growth personally and professionally
* Development Programmes: From Future Managers to Leadership Training
* Performance Bonus: Group-wide bonus scheme
Financial wellbeing We understand financial wellbeing matters alongside mental wellbeing
* Pension Scheme: 5% matched contribution with Scottish Widows
* Income protection insurance
Recognition Rewarding great work
* Performance & Talent: Real-time feedback, conversations and goal setting
Making a Difference Opportunities to support causes you care about
* MatchIt! Fundraising – OneAdvanced matches part of the funding
* Volunteering Time: Volunteering leave scheme
* Pennies from Heaven: donate pennies from your pay check
Who We Are
OneAdvanced is one of the UK\'s largest providers of business software and services, serving 20,000+ global customers with an annual turnover of £330M. We power the world of work by underpinning critical sectors and empowering our people to grow and thrive. For more about working at OneAdvanced, please apply online or contact us.
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