Housing Assistant Location: Staines / Hybrid Salary: £29,696.00 Contract: 9-month fixed term, full-time, 35 hours per week, Monday to Friday DBS Level: Basic Are you confident working in a fast-paced environment, managing competing priorities and delivering excellent customer service? Join us as a Housing Assistant and play an important role in supporting teams across the business through high-quality administration and effective customer support. Key Responsibilities * Develop and maintain effective and positive working relationships with colleagues and teams across the business * Allocate and prioritise tasks efficiently to ensure they are completed within timescales * Support the delivery of small projects within the team as required by management * Ensure objectives and tasks are met and accurately recorded against KPIs to support tracking and reporting * Deliver excellent customer service to internal and external customers * Provide general administrative support across Lettings, Income, Case Management, Neighbourhood and wider Customer Support teams * Update relevant IT systems accurately following every customer contact * Manage tasks effectively, responding to queries and resolving matters at first point of contact where possible More About You * Educated to GCSE level or equivalent in Maths and English (Grade C / Level 4 or above) * Experience of delivering an effective customer-focused service * Ability to effectively prioritise workload and manage competing tasks * Strong verbal and written communication skills, with the ability to communicate effectively with customers, colleagues and external service providers * Confident using Microsoft applications including Word, Excel, Outlook, Teams, F&O and Dynamics * Strong organisational skills and attention to detail * Ability to work collaboratively and build positive working relationships across teams Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: * 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service * Up to 8% contributory pension * Flexible working * All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs. The role closes on 3rd June 2026 and we reserve the right to close early upon appointment of the right candidate.