Workshop Controller / Service Advisor Location: Nottingham Contract: Full-time Salary: £29,625 performance-related bonus We are looking for a Workshop Controller / Service Advisor to join a busy dealership in Nottingham. This is a customer-facing and operational role, ensuring the smooth running of the workshop while delivering a professional and transparent service experience to every customer. Key Responsibilities: Plan and control daily workshop activity to maximise efficiency and productivity Liaise closely with technicians to monitor job progress and resolve issues Welcome customers, manage service bookings, and explain required work clearly Provide regular updates to customers throughout the service process Prepare estimates, authorise work, and ensure accurate invoicing Ensure all work meets manufacturer and internal quality standards Maintain compliance with health & safety and manufacturer requirements About You: Experience as a service advisor, workshop controller, or in a similar aftersales role Strong organisational and communication skills Customer-focused with a calm, professional approach Confident prioritising workload in a fast-paced environment Able to work collaboratively within a diverse Full UK driving licence Whats on Offer: Competitive salary plus performance-related bonus Manufacturer and in-house training Career development opportunities Employee benefits including staff discounts A supportive, inclusive, and team-focused working environment If you are organised, customer-focused, and enjoy balancing workshop operations with delivering a high standard of service, wed love to hear from you.