Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD, ELIGIBLE AGENCY WORKERS, SBU VOCATIONAL TRAINEES OR SBU VOLUNTEERS.
THIS POST IS FIXED SECONDMENT FOR 12 MONTHS DUE TO FUNDING
It’s an exciting time to come and join Wales Fertility Institute as Service Manager, supporting the great work we are doing to become a high-quality organisation that provides excellent care to patients.
We are currently looking to recruit a talented and highly motivated Service Manager. As a Service Manager the post holder will support the Directorate Manager by providing operational management and business development of designated clinical speciality services within the Directorate.
The post holder will provide timely, efficient and effective operational management support to the Directorate Manager and the speciality leads to ensure that services are responsive and provided to the highest clinical and performance standards.
Main duties of the job
The post holder will also support developing and implementing projects and initiatives to improve cost, service delivery and patient experience to general paediatrics and will ensure continuous improvement of performance and quality targets.
On behalf of the Directorate Manager the post holder is responsible for the day-to-day operational issues within designated area of responsibility to ensure the Service Group delivers on its key targets and priorities in a safe, sustainable and effective environment.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
Person specification
Qualifications
Essential criteria
1. Recognised management qualification i.e., ISM
2. Educated to Masters level or equivalent experience
3. Service Improvement qualification (Bronze)
Desirable criteria
4. Service Improvement Qualification (silver)
Knowledge
Essential criteria
5. Supervisory experience.
6. Knowledge of effective operational management.
7. Knowledge change and development.
Desirable criteria
8. Proven track record of effective operational delivery.
9. Evidence of implementation service changes and developments to ensure that legal, professional and service requirements are met.
10. Ability to work autonomously and equally effectively as part of a team.
11. Evidence of managing change and service planning capabilities.
Experience
Essential criteria
12. Supervisory experience
Desirable criteria
13. Evidence of managing change and service planning capabilities
14. Previous experience of managing a department/ group of staff
Skills
Essential criteria
15. Full range of IT skills.
16. Excellent communication organisational skills.
17. Ability to manage, motivate and develop team working.
18. Excellent interpersonal and leadership qualities.
19. Ability to plan and prioritise.
20. Self-Study and development.
21. Ability to concentrate frequently when under pressure and subject to interruptions.
22. Innovative and well organised.
Skills Abilities
Essential criteria
23. Highly motivated and committed to the service.
24. Ability to manage under pressure and multi task to achieve objectives.
25. Good verbal and written skills.
26. Ability to listen.
Other
Essential criteria
27. Special requirements to perform in the role e.g. Ability to travel within geographical area.
28. Able to work hours flexibly. Anything else not covered above.
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable