Overview
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.
The role
* Full Time Perm Position
* Monday to Friday, Fully Office based
* Hours: 8:45am- 5:15pm
* Location: Morley, Leeds
* Salary: 25,000- 30,000 DOE
* A supportive and collaborative team environment
* Exposure to a wide range of technologies
* Opportunities for training and career development
Key Responsibilities
* Provide 2nd line support for Windows, Office 365, and other core systems
* Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)
* Support remote access tools (RDP, VPN) and disaster recovery solutions
* Monitor system alerts and respond to tickets via the helpdesk platform
* Keep users informed on issue progress and planned outages
* Escalate complex issues to 3rd line or field engineers
* Log time accurately on support tickets
What You'll Need
* Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune)
* Experience with Windows Server
* Good understanding of networking: VLANs, port forwarding, routing, switching
* Proficient in Microsoft Office apps
* Ability to troubleshoot and resolve technical issues quickly
* Excellent communication and time management skills
* Self-motivated and able to work in a fast-paced environment
If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M:(phone number removed) T:(phone number removed)
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