We are currently recruiting Housing Officer to work for our client based in Bournemouth.
Job Role
We are seeking a motivated and proactive Housing Officer to join our busy Housing Services team. The role involves managing a designated neighbourhood patch across Bournemouth, delivering high‑quality housing management services and ensuring sustainable tenancies. You will act as a key point of contact for residents and colleagues, handling complex housing issues and providing expert advice on tenancy and accommodation matters. The role requires a strong ability to respond quickly to emerging issues within the community and work collaboratively with internal teams and external agencies.
Key Responsibilities of Housing Officer
* Look after a specific local area and handle all housing services for it.
* Give advice on housing options, tenancies, and related questions.
* Help tenants keep their homes and follow policies.
* Manage empty properties and get them ready for new tenants.
* Handle a wide range of housing cases.
* Investigate issues such as tenancy breaches, fraud, safeguarding, and anti‑social behaviour.
* Work on cases involving safeguarding, domestic abuse, and welfare concerns.
Working hours of Housing Officer
37 hours per week, Monday - Friday.
Requirements of Housing Officer
* Experience managing social housing as a Housing Officer or in a similar housing role.
* Strong knowledge of anti‑social behaviour prevention and intervention measures.
* Ability to manage complex caseloads and make informed decisions under pressure.
* Full UK Driving Licence and access to a vehicle.
* Ability to work flexibly, including responding promptly to urgent neighbourhood issues.
* Previous experience working within local government or a housing association.
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