Salary: £26,000 - 30,000 per year Requirements: Excellent verbal and written communication skills. Strong social skills for teamwork and client interaction. Proficient knowledge of Microsoft software products, including Windows and Office 365, as well as Server OS and Active Directory. Solid understanding of networking concepts (DNS, DHCP, VPNs, etc.). Familiarity with Unifi, Meraki, Fortinet, and similar products. Knowledge of VoIP-based telephone systems. Minimum of 2 years of service desk experience. Field experience is advantageous but not mandatory. Full clean UK driving license. A commitment to personal development. Responsibilities: Provide support for IT issues received via phone, email, and our CRM system. Troubleshoot and resolve hardware, software, and network issues both remotely and on-site. Install, configure, and maintain IT systems, including firewalls, servers, networks, VoIP, and end-user devices. Support Microsoft 365, Active Directory, Windows Server, and networking solutions. Conduct on-site visits for hardware repairs, upgrades, and troubleshooting. Document incidents and resolutions, as well as create knowledge base articles for common issues. Collaborate with internal teams to escalate and resolve complex IT challenges. Deliver the highest quality communication and customer service. Coordinate with third parties to resolve issues efficiently. Complete Partner Certifications. Technologies: Active Directory CRM Hardware Support Microsoft 365 Network Office 365 Security Windows More: We are a fast-paced, ever-evolving organization dedicated to providing a wide array of services that foster trusted partnerships with our clients in a professional yet friendly manner. We pride ourselves on being more than just an IT company; our shared values and personal standards guide our everyday operations. Our work impacts every aspect of modern business, including connectivity, applications, equipment, data management, security, and disaster planning. As a member of our team, you will encounter daily opportunities for professional growth and satisfaction in your role. We are currently seeking a skilled and customer-focused Field & Service Desk Technician to join our IT support team. This role combines service desk duties with field-based support, allowing you to apply your technical expertise to ensure seamless IT operations for our clients. You will predominantly be based in our office in Ellesmere Port, with travel to client sites across the UK, which may necessitate occasional overnight stays. This is a full-time, permanent position offering a salary ranging from £26,000 to £30,000 per year. We provide various benefits such as uniform, company pension, health insurance, a bonus scheme, free parking, annual team events, and opportunities for career advancement and continued certifications. Our working hours are rotational shifts (8am-4pm, 9am-5pm, 10am-6pm) in our Ellesmere Port offices, with out-of-hours coverage conducted remotely from home. last updated 44 week of 2025