Join Our Team as a Patrol Team Manager!
Are you ready to elevate your leadership career and make a real impact with the UK's most trusted breakdown service? We’re on the lookout for a
dynamic Patrol Team Manager
to join our Roadside Operations team. In this high-impact role, you’ll lead from the front, coaching, motivating, and developing a team of up to 50 patrols to deliver industry-leading service to our members. Your Responsibilities
Lead, coach, and develop
a high-performing team of Patrols to exceed customer expectations and achieve operational targets. Own service delivery
and efficiency in your region, ensuring optimal utilization of your mobile workforce. Collaborate
with key departments including CSC, Technical, HR, Customer Care, and Training to align service standards and operational goals. Ensure compliance
with legal standards, safe working practices, and effective asset management in line with company policy. Drive team engagement
through regular feedback, recognition, and coaching sessions. Manage performance
through SMART objectives, ensuring both service KPIs and revenue targets are achieved. What You’ll Need
Proven experience
managing and developing field-based teams in a performance-driven environment. Strong leadership
and coaching skills with a track record of delivering against KPIs. Excellent interpersonal
, communication, and influencing skills across all levels. Commercial awareness
and a strong understanding of service-led operations. Sound knowledge
of compliance, health and safety standards, and the breakdown recovery sector. Desirable Qualifications
NVQ Level 4
or equivalent in management (or willingness to work towards this). Frontline management experience. FSA compliance knowledge. What You’ll Get with the RAC
40-hour work week
with a supportive work-life balance. Family leave support
including paid time off and resources to help balance work and family commitments. Join our Group Personal Pension scheme
with contributions matched up to 6.5% on qualifying earnings. Life Assurance cover
at 2x basic salary (4x for pension scheme members), with options to flex up to 10x cover. 24/7 confidential personal support service
for you and your family members aged 16+. Car salary sacrifice scheme
after 12 months, offering significant tax savings, including electric vehicle options. Free RAC Ultimate Complete Breakdown Service
from day one. Access to Orange Savings
, our online discounts portal with thousands of savings on retailers, holidays, tech, and more. About Us
The RAC has been rescuing the nation’s drivers since 1897. As one of the country’s most well-known and trusted brands, we’re committed to developing a culture that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences, fostering an open, accessible, collaborative, and inclusive environment.