Job Description
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Redbridge Crisis Alternative Service in London.
The role involves working in close partnership with the Area Manager to ensure the effective running, development, and strategic delivery of Hestia's Redbridge Crisis Alternative Service. This includes overseeing service provision during evenings, nights, weekends, and bank holidays to ensure year-round availability, as well as maintaining compliance with contractual, legislative, and organisational requirements. A key part of the role is supporting Recovery Workers and Peer Support staff in helping individuals de-escalate crises, develop self-management strategies, and build resilience. The postholder will also contribute to partnership development, monitoring protocols, and service performance by managing KPIs, outcomes, and user feedback. Additionally, they will be responsible for leading meetings, reflective supervision, accurate reporting, and supporting the annual Business and Equality plans to ensure services remain responsive to customer needs.
Beyond service delivery, the role carries responsibilities for health and safety management, budget planning, a...