Joining our Adults’ Multi Agency Safeguarding Hub (MASH) as a Case Worker, you’ll handle telephone and online safeguarding referrals using your compassionate communication skills, surrounded by a supportive team of skilled practitioners. Our team receives all adult safeguarding referrals from across the county, and we work closely with our partner agencies, including the police and the health service, to give the best possible response when concerns are reported. In line with our Care Act (2014) duties, we’re committed to Making Safeguarding Personal and ensuring access to advocacy services. Although we don’t meet the people who use our service face-to-face, we’re the front door to Adults’ Health and Care for all safeguarding referrals, so the work we do can be fast-paced and challenging, but also incredibly rewarding. What you’ll be doing: • Triaging incoming telephone and online safeguarding referrals, completing Section 42 enquiries, and understanding when to escalate cases to the management team. • Providing signposting where appropriate, directing individuals to the relevant team or partner agency. • Preparing clear and concise reports. • Achieving performance targets on the number of calls and online referrals you complete, as well as the quality of your responses. What we’re looking for: • Confident telephone communication skills, and the ability to ‘type and talk’. • Sound IT and record-keeping skills. • Resilience and adaptability. • Commitment to demonstrating the organisation's values and behaviours, showing compassion, empathy and respect. • Awareness of the Care Act (2014), particularly Section 42, or willingness to research ahead of the interview. Why join us? • Professional development: Continuous learning, mentoring and supportive supervision. • Work-life balance: Enjoy a fulfilling career with a good balance between work and home life. • Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. • Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. Other job titles you may be searching for: Social Worker, Welfare Worker, Community Worker, Casework Assistant, Case Manager, Care Manager, Social Work Assistant, Social Work Practitioner, Support Worker, Support Coordinator, Reviewing Officer. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .