Inhabit Hotels spans two urban wellness hotels in west London. We were born from the desire to offer guests a truly restorative experience, fostering mindfulness, healthy habits and better sleep. We want our guests to leave feeling nourished, rested and inspired.
With Paddington and Bayswater on our doorsteps, we’ll also give you the tools to explore what our corner of the city has to offer. Inhabit is much more than a hotel; it’s a
community that will welcome you back, time and time again. We strongly believe that the hospitality and tourism sector can affect positive change in people’s lives, particularly by creating job opportunities.
Overview
The Cluster Maintenance Manager is responsible for
overseeing and managing the maintenance operations across multiple hotel
properties within the cluster, ensuring that all facilities are maintained to
the highest standards of safety, functionality, and luxury brand expectations.
This role plays a critical part in delivering an exceptional guest experience
by ensuring that all mechanical, electrical, plumbing, and structural systems
are operating efficiently and reliably.
The manager leads a team of skilled technicians and
coordinates with external contractors to execute both reactive and preventive
maintenance programs. They work closely with hotel leadership, including front
office and housekeeping teams, to promptly resolve maintenance issues and
uphold the aesthetic and operational integrity of the properties.
In addition to managing daily operations, the Cluster
Maintenance Manager is responsible for budget control, inventory management,
regulatory compliance, and energy conservation initiatives. They also play a
key role in emergency preparedness and response, ensuring the safety and
well-being of guests and staff.
This position requires strong technical expertise,
leadership capabilities, and a proactive approach to problem-solving, with a
commitment to maintaining the luxury standards and operational excellence of
the hotel cluster.
Key Responsibilities
·Oversee
and manage the day-to-day operations of the maintenance department, including
HVAC, electrical, plumbing, carpentry, and general building maintenance.
·Ensure all maintenance requests and issues are
addressed promptly and effectively to minimize guest disruption and maintain
high service standards.
·Collaborate
with the front desk and housekeeping teams to promptly address and resolve any
maintenance issues reported by guests.
·Uphold
the hotel’s luxury brand standards in all maintenance activities, ensuring the
property’s appearance and functionality exceed guest expectations.
·Maintain
the mechanical and electrical services, architectural content and decorative
finishes to the existing high standards.
·Develop
and implement a preventive maintenance program to ensure the property’s
equipment and facilities are well-maintained and in optimal working condition.
·Leading
and managing maintenance teams as well as external contractors to enable safe,
efficient and effective.
·Monitor
and control maintenance expenses, including labour, materials, and contracted
services.
·Maintain
inventory of tools, supplies, and spare parts, ensuring the availability of
critical items.
·Lead,
train, and supervise a team of maintenance technicians, ensuring they deliver
high-quality work in a timely manner.
·Conduct
regular performance evaluations, provide feedback, and foster a positive work
environment that encourages teamwork and professional growth.
·Ensure
that the team adheres to all hotel policies, safety protocols, and industry
regulations.
·Ensure
the property complies with all local, state, and federal regulations related to
building safety, fire codes, and environmental standards.
·Conduct
regular safety inspections and audits, implementing corrective actions as
necessary to mitigate risks.
·Coordinate
with external inspectors and service providers to ensure all certifications and
inspections are up to date.
·Keep detailed records of maintenance projects,
expenses, and any issues that arise.
·Implement
and monitor energy conservation initiatives to reduce operational costs and
environmental impact.
·Analyse
energy consumption patterns and recommend improvements to enhance efficiency
without compromising guest comfort.
·Leads
the emergency response team along with the Head of Technical Services and General
Manager during crisis.
This job
description sets out the main responsibilities related to the role at Montcalm
Collection. It is not intended to be exhaustive, and duties may be varied from
time to time as required by management to meet the needs of the business.
Skills and Qualifications
·Bachelor’s degree in
engineering, Facilities Management, or a related field preferred
·Minimum of 3 years of
experience in maintenance management, preferably in a luxury hotel or high-end
hospitality environment
·Strong technical
knowledge in HVAC, electrical, plumbing, and building systems.
·Excellent leadership
and team management skills.
·Proven ability to
manage budgets and control costs.
·Strong problem-solving
skills with a proactive and detail-oriented approach.
·Excellent communication
and interpersonal skills, with the ability to interact effectively with guests,
team members, and external vendor.
·Familiarity with
building codes, safety regulations, and environmental standards.
·Proficient in using
maintenance management software and other relevant tools.
·Ability to work
flexible hours, including evenings, weekends, and holidays as needed.
Working Conditions
·Flexibility to work shifts, including weekends,
holidays, and evenings, as required.
·Ability to work in a fast-paced, high-pressure
environment.
·Physical demands such as being on the feet for
long periods of time and manual handling.
Benefits
·Competitive
salary.
·A
supportive, empowering team environment.
·Benefits
platform with various discounts.
·28
holidays including eight bank holidays, with more holidays after two-year
service.
·Cash-back
health benefits, including optical, dental, chiropractor and physio
services.
·Discounted
gym membership.
·Access
to Wellbeing platform and sessions, including EAP.
·Awards
and Recognition Programme.
·Annual
parties.
·Regular
and ongoing training and development, including leadership workshops.
·Enjoy
a paid day off to celebrate your birthday – because your special day
matters!
Eligibility
Candidates must be authorised to live and work in the UK.
Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just
buzzwords. We genuinely value the unique perspectives everyone brings,
regardless of gender, ethnicity, age, disability, or background. Our culture
thrives on mutual respect, and we provide a workplace free from discrimination
and prejudice.
Should this role resonate with your aspirations, please
apply. If not shortlisted, we encourage you to explore other opportunities with
us, either now or in the future.
Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from
agencies or headhunters. Any CVs submitted for these roles without prior
agreement per role in writing from our Head of Human Resources, will be
considered the property of the company and will not be subject to agency fees.