London Capital Credit Union Make The World a Better Place Member Services & Support Officer We are looking for people to join our friendly team. London Capital is one of the UKs largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression. Members Services & Support Officer Hours: Thirty-eight hours per week Period: Permanent, 3-month probation period. Pay: £31,449pa, - £15.92p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme. Reports to: Deputy Manager (Operations) Main purpose and scope of the Member Services Officer To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner. Main duties & responsibilities The main areas of the job will be to: To promote active membership, and take up of savings and loans products Ensure that members feel valued and welcome in dealings with the credit union Dealing with member enquiries by post, telephone, email, website & App Accurate inputting of data into various IT systems. Person Specification - Member Services & Support Officer Administrative or clerical experience- Essential Customer service experience-Essential Experience of using a range of ICT efficiently-Essential Competencies A friendly and outgoing manner with an ability to make a good first impression-Essential Proven skills in accurate record keeping & policy adherence-Essential Good self-organisational skills-Desirable Works well in teams-Essential Good verbal and written communications skills in English - Essential Other Flexible with respect to working hours and tasks-Essential A knowledge and understanding of the credit union movement-Desirable A commitment to the aims and objectives of the credit union movement-Desirable To apply to the customer service role please send your CV and a covering letter that MUST evidence your proficiency in both written and spoken English and how you meet the main duties & responsibilities of this role.