About our business
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.
Role overview
The purpose of this role is to be a key contributor to the success of the business and as part of the senior leadership team for Fire you will provide leadership to the Passive function. You will have responsibility for the operational delivery of Installations, PPM and reactive workload. You will be required to support the business within the BM Trada re-certifications audit bi-annually and will be responsible for processes and people ensuring your function plays its part in delivery of the Business Plan Objectives.
Key tasks
As part of the leadership team to contribute to the strategic and business planning process
To liaise with other Leaders on business initiatives and objectives to achieve business goals
Responsible for ensuring successful timely delivery of all Installation, PPM and Reactive workload within the passive department
Responsible for the management of P&L and forecasting for the department
Technical support to all members of passive department and also across other departments ie. Commercial team when quoting Role Profile
Responsible for the management of the Fire Door Manufacturing
Responsible to ensure BM Trada re-certification bi-annual audits are successfully completed
Ensuring a rigorous audit process is in place to conduct systematic reviews and risk assessments
To provide reporting on service levels, issues, and plan for any gaps
To provide oversight in co-ordinating work including assessment of labour requirements, plans and materials
Ensuring all work delivered confirms to the relevant legislation and to the highest standard
Managing the supply chain and logistics associated with your function
Provide commercial leadership to your teams to encourage a holistic approach to total care of customers
Build long term and sustainable customer relationships whilst maintaining the highest standard of presentation, integrity and customer support
To develop new systems and procedures to constantly improve efficiency and effective service.
Service Delivery
Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and lead a team where service is central to good performance.
To set clearly defined service level agreements for your function
Contribute to improving the compliance capability across the business, ensuring quality training and development tools are available to embed this competence across the business.
People Management
Set clear objectives for your team members providing regular feedback on performance.
Manage performance across the team to ensure the achievement of service delivery targets in line with Service Level Agreements
Manage any employee relations issues in line with the policies set out by the business
Coach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products
Address any training and development needs and ensure teams have a personal development plan.
Managing Risk
Act as expert for operational and regulation risks which may impact all operations.
Responsibility for reporting to your line manager any risk which may impact the business.
To provide audits plans and reporting Managing Health & Safety
Set a framework for the business H&S strategy and implementation
Conduction Risk Assessments and Method Statements, compiling reports in line with H&S requirements
Liaising with all the National Operations Managers s to ensure operations and delivery is in line with the framework set.
Knowledge and Skills
Passive Fire Technical Skillset
Excellent Communication Skills
Good Commercial Awareness
Ability to work as part of a team
Leadership skills, managing others, coaching, mentoring
Attention to detail
Decision making skills
Problem solving skills
Organisations skills
Knowledge of all Microsoft office applications
Strong analytical skills
Advanced level of customer services
Client liaison and management
Conflict Management
Experience
Experience of managing remote workforces
Previous track record of managing teams in the Commercial Fire Industry
Previous track record of dealing with clients and rolling high volume installations
A successful track record in the compliance arena
Experience of managing a business P&L and managing budgets.
Personal qualities
Loyal, committed
Integrity Qualifications
IOSH Managing Safely
CSCS Card
Previously BM Trada Appointed Person
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