Job Description
Your new companyThis is an exciting opportunity to join a well-established and purpose-driven housing organisation committed to delivering high-quality neighbourhood services and improving the lives of its customers. With a strong focus on collaboration, respect, and continuous improvement, the organisation works closely with local partners to create safe, sustainable communities.Your new roleAs Localities Team Manager, you will lead and develop a team responsible for delivering responsive, customer-focused housing and neighbourhood services. Managing Neighbourhood Coordinators and Enforcement Case Coordinators, you will ensure the effective handling of tenancy management, safeguarding, and complex casework.You will play a key role in overseeing operational performance, supporting service delivery, and providing expert guidance on tenancy enforcement, anti-social behaviour, and safeguarding matters. Working closely with senior leadership, you will also contribute to service transformation, helping to implement new processes and drive continuous improvement.The role will involve:
* Leading, motivating, and developing a high-performing team.
* Managing complex and sensitive casework, including safeguarding concerns.
* Building strong partnerships with external agencies such as the police, social care, and health services.
* Representing the organisation at multi-agency meetings and deputising for senior management when required.
* Driving service improvements through data analysis, feedback, and process redesign.
* Ensuring consistent application of policies, procedures, and service standards.
What you'll need to succeedTo be successful in this role, you will bring strong experience within housing, neighbourhood management, or a related field, alongside proven leadership capability.You will also demonstrate:
* Sound knowledge of housing legislation, tenancy management, ASB, and safeguarding.
* Experience managing and developing staff, including performance management.
* Strong partnership working skills with statutory and voluntary agencies.
* Excellent communication, problem-solving, and decision-making abilities.
* The ability to manage complex workloads and competing priorities.
* A proactive, customer-focused mindset with a drive for continuous improvement.
* Confidence using housing management systems and performance data.
A relevant housing qualification is desirable but not essential.What you'll get in returnIn return, you will receive a competitive package and the opportunity to make a meaningful impact within a forward-thinking organisation, including:
* £42,500 annual salary
* Generous annual leave entitlement
* Employer pension contributions + additional benefits
* Hybrid working arrangements
* Strong focus on professional development and career progression
* The chance to lead a motivated team and shape service delivery
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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