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Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.
In this role, you'll be responsible for delivering a best-in-class service while using your product knowledge to maximize upselling opportunities. Your days will involve communicating with customers via telephone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and fostering relationships with regular customers. You’ll need to think quickly and use your initiative to ensure we provide the best experience and continuously improve our service.
This is a fantastic opportunity for individuals from a customer service background, preferably with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.
What can we offer you?
You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including generous holiday allowance (with options to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a great pension scheme.
About You
If you join us, we’ll provide the necessary training and support for your success. We’ll discuss your development needs and career aspirations to help you grow.
To succeed as a Customer Service Advisor, you should have:
* Proven experience in a customer service role, handling inbound order or sales inquiries, successfully completing transactions and satisfying customers
* Experience in developing product knowledge and understanding our product range and business
* Exceptional communication skills, including negotiation and influencing, with the ability to build relationships with internal and external customers
* Good judgment and initiative to make decisions aligned with company policies and pricing
* A collaborative team approach and supportive attitude
* Flexibility and adaptability to manage multiple tasks in a fast-paced environment while maintaining high standards
* A commitment to continuous improvement and proactive suggestions for process and service enhancements
* Computer literacy in MS Office and enthusiasm for learning new IT systems
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