Customer Experience Advisor
Location: Alfreton, DE55 7RG (near the train station)
Salary: Competitive basic + bonus (depending on experience)
Contract: Full-time, Permanent
Benefits: 23 days holiday, pension scheme, life insurance, profit-related pay, on-site parking, Employee Assistance Programme, full training provided
Help Us Change Lives Through Mobility!
At Mobility in Motion (MiM), we're not just another company we're a family-owned business on a mission to transform lives. You may not have heard of us (yet), but what we do makes a real impact every single day.
We specialise in smart, innovative driving aids and vehicle adaptations that give people freedom, independence, and confidence on the road. Our team has been growing rapidly in the UK and internationally and we're looking for someone special to join us as a Customer Experience Advisor.
What You'll Be Doing
This is not your average call centre job. You won't be cold calling or working from a script instead, you'll be:
Responding to inbound enquiries across various channels
Guiding customers through our products and services with care and consideration
Building strong, lasting relationships with customers by really listening to what they need
Following up warm enquiries only people who've contacted us first
Helping people confidently navig...