Job Overview
* Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values.
* £14.05 per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers!
* Fantastic opportunity to join the evolving Waitrose and Mitie family!!
* Full and extensive training will be provided including MAYBO and key focus on customer service
* Company funded SIA licence renewal.
* Fully supported by the NOC and be provided with technology such as body worn camera and incident reporting device.
* Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.
What We Are Looking For
* Previous security experience
* SIA License
* Excellent communication skills at all levels.
* Energy and enthusiasm
Main Duties
Operations
* To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
* Fully engage with National Operations Centre (NOC) and Mitie management and use of all technology provided, including body cams and mobile devices to aid in the reporting of all incidents.
* Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
* To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. There are also additional courses that are contractually required.
* Work in a systematic, methodology and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* To undertake training to ensure continuous self-development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
* You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
* Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
* Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
* Use common sense and initiative by immediately involving others if a situation appears to become threatening.
* To maintain professional conduct in the face of difficult situations and challenging customers.
* Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the Client.
* To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
* To call emergency services and Communication Centre to report all incidents.
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household, so you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme, allowing you to access a portion of your earned pay before payday for a small fee, and additional competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices, which lets you customise benefits such as dental insurance, dining cards, coffee clubs, technology products, and more.
You can also enjoy high street discounts from thousands of retailers, gym memberships, and a cycle‑to‑work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000. We also offer a save‑as‑you‑earn scheme and a Mitie Matching Share Plan, with potential free shares.
Mitie awards employees with Mitie Stars, with cash prizes available each month and a top prize of £10,000 at year‑end. We are committed to inclusive recruitment and may provide reasonable adjustments for applicants with disabilities.
Location: Portishead. Guaranteed number of hours per week, permanent location. Pay rate: £14.05 per hour.
Apply Now
Apply Now
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