New Resource Recruitment are delighted to be supporting a well-established global organisation in their search for a talented and proactive Internal Account Manager. This is a permanent, full-time position offering long-term growth within a high-performing team. You'll be joining a company that operates internationally, with a reputation for quality, strong values, and continuous investment in its people. Due to continued success and internal growth, this role offers the chance to take ownership of a portfolio of UK accounts and provide vital support to a busy external sales team. Monday to Thursday: 8:30am – 5:30pm (office-based) Friday: 8:30am – 1:30pm (hybrid/home-based) The Role As Internal Account Manager, you’ll be the key point of contact for assigned customers, managing the full order lifecycle and supporting the external sales team with high-quality administration and customer service. Key Responsibilities • Full ownership of internal customer accounts • End-to-end order management (sales & purchase orders) • Forecast management and reporting • CRM maintenance (Microsoft Dynamics 365) • Stock and aged inventory control • Supporting the external sales team with customer visits • Prioritising and responding to customer enquiries • Building and maintaining strong customer relationships What We’re Looking For Essential Skills & Experience • Proficient in Microsoft Excel (VLOOKUP, PivotTables) • Experience using Microsoft Dynamics 365 (essential) • Previous experience in sales support or account management • Customer-focused mindset with strong interpersonal skills • Ability to work under pressure in a fast-paced environment Personal Qualities • Highly organised and detail-oriented • Excellent communication and time management • Confident, professional telephone manner • Strong work ethic and positive attitude • Reliable and punctual Plus: • 25 days holiday Bank Holidays • Pension: 5% employer contribution (3% employee) • Free parking on-site • Supportive, collaborative team environment This vacancy is being advertised by New Resource Group. The services of the New Resource Group are that of an Employment Agency