Overview
Are you
ready to be part of something truly special?
Following a
phenomenal first year of trading, Unity Holidays is continuing to build on
strong foundations to deliver the best Owner and Guest experience in the
industry across our leisure, attractions and holiday operations.
At Unity
Holidays, we are committed to recruiting individuals who are not only
passionate about people and exceptional service delivery, but who also thrive
from working as part of an effective and collaborative team.
Our
Waterpark plays a key role in the Unity guest experience, and we are looking
for a confident and safety-focused Leisure Team Leader to support the
day-to-day leadership and operation of our indoor and outdoor water facilities.
We want
every Unity Holidays team member to have the best teammates, so together we can
build experiences where our core value of Togetherness truly shines through.
We know
without doubt that an industry-leading experience starts with our team. We set
high standards of excellence and will champion your Growth through clear
expectations, training, confidence and learning — and we’ll always celebrate a
job well done.
About You
You’ll be an experienced leisure professional with
strong wet-side knowledge and a calm, confident leadership style.
You enjoy leading teams in a dynamic, fast-paced
environment and take pride in maintaining the highest standards of safety,
presentation and guest care. You’ll be comfortable making decisions, responding
to incidents, and supporting your team through coaching and guidance.
Above all, you’ll role model Unity Holidays’ values
and create an environment where both guests and colleagues feel safe, supported
and welcome.
Key Responsibilities
* Act as the designated manager in charge during allocated shifts,
ensuring the safe and efficient operation of all waterpark zones
* Lead daily opening and closing procedures across indoor pools,
waterslides, outdoor areas, lido and lazy river
* Ensure full compliance with the NOP, EAP and all relevant health
& safety and company procedures
* Conduct and verify completion of water testing, facility
inspections and operational safety checks
* Always maintain a visible leadership presence across the waterpark
* Monitor guest flow, capacity management and session control
throughout the day
* Support and supervise lifeguards to ensure RLSS standards and safe
supervision are consistently met
* Respond to incidents and emergencies professionally, following
correct procedures and escalation routes
* Ensure accurate recording of accidents, incidents and near-misses
* Take responsibility for hot tub compliance across the resort,
ensuring HSG282 standards are met
* Provide on-shift coaching, guidance and support to Lifeguards, Head
Lifeguards and Trainee Duty Managers
* Deliver team briefings and reinforce daily safety priorities
* Support new team members through inductions and on-shift
development
* Maintain high standards of cleanliness, presentation and
professionalism across all operational zones
* Handle guest queries and concerns calmly and professionally,
ensuring positive outcomes
* Complete operational documentation, cash handling and shift
handovers accurately
Experience & Qualifications
Essential:
* Current Pool Lifeguard qualification (NPLQ)
* Experience supervising or leading teams in a leisure, waterpark or
similar environment
* Strong understanding of wet-side operations, pool safety and
emergency response
* Confident decision-maker with strong communication skills
* Commitment to delivering excellent guest service
Desirable:
* Pool Plant Level 3 qualification (or willingness to work towards)
* NPMQ (or willingness to achieve)
* Experience in outdoor or multi-zone water facilities
* RLSS Trainer / Assessor or senior lifeguard management experience
Safeguarding & Compliance
This role requires an Enhanced DBS check and
completion of mandatory safeguarding training.
All duties must be carried out in line with Unity Holidays’ safeguarding,
safety and compliance standards.
Hours of Work
This role operates across peak holiday periods,
weekends and busy trading times.
Flexibility to work weekends, holidays and variable shifts is essential.
What We Offer
* Access to holiday park facilities and discounts
o 25% off Food & Drink for you and your family
o 50% off Food & Drink when on shift
* Opportunities for career progression within Activities &
Leisure
* Training and professional development support
* Team recognition schemes, including monthly Unity Champion
awards
* Holiday discounts across Unity Holidays parks
* Free use of leisure facilities
* Employee Assistance Programme providing financial, health and legal
support
* A supportive leadership team and a stunning resort environment
About Unity Holidays
Unity Holidays is the UK’s newest holiday park
operator, committed to challenging industry norms and delivering first-class
experiences in outstanding locations.
We pride ourselves on building strong teams,
setting high standards and creating environments where people feel proud to
work and excited to grow their careers.
Ready to Take the Next Step?
If you’re passionate about safety, leadership and
guest experience — and ready to take on a key operational role — we’d love to
hear from you.
Apply now and lead the way at Unity Holidays.