You will also answer the telephone, provide workforce support to the management team and monitor absence within Facility Support Services. Facility Support Services is a large front line service covering School Meals, Hospitality Services Facility Management, Cleaning, School Crossing Patrol and Community Facilities. Based on a hybrid model of working in the office or attending arranged meetings throughout the geographical area of North Lanarkshire visiting on site as required or on teams calls and the rest of the time working from home. To support this role, you will require to have: Ability to remain calm when dealing with high volume workload including answering telephone calls 35 hours per week - Monday - Thursday: 08:45am - 16:45pm (including a 55 minute unpaid break) This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. For more information on local authority careers visit the myjobscotland career hub North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151. The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: