Bank Coordinator
Fixed-Term Bank Coordinator position available!
Salary: £30,660 per annum
Hours: 37.5 hours
Job Type: Fixed-Term – Full-time (until May 2027)
Location: Balham & Working from Home – Hybrid working
Interview Dates: 5 and 6 May 2026
Benefits
* A stimulating work environment full of opportunities to learn and develop
* 25 days' annual leave + bank holidays & enrolment onto a pension scheme
* 24-hour Employee Assistance
* Paid Enhanced DBS
* Eye care voucher
* Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase
About the role
The role of a Bank Coordinator is to provide support to Bank Workers during the recruitment and selection process, onboarding, ongoing support with queries, coordinating completion of training, engaging with bank workers and utilising reporting available from our e-rota and HRIS systems.
Duties will include:
* Develop relationships with operational colleagues and build knowledge of services across Certitude.
* Develop specialist knowledge of temporary staffing requirements for Certitude, and how bank workers can support service delivery on our contracts, alongside a good understanding of HR practice and Certitude’s policies and procedures.
* Provide support and guidance to bank workers, maintain accurate records of that process and escalating any issues to line manager, HR colleagues or other managers as needed.
* Provide first line customer support for internal and external stakeholders on all aspects of the Bank Service, including supporting queries with pay.
* Maintain accurate and up-to-date records in relation to the administration and usage of Bank workers using specific IT systems.
About you
To be a Bank Coordinator at Certitude, the following are essential:
* Experience of building rapport and communicating effectively with a range of people.
* Experience of using computer systems, including the Microsoft packages.
* Ability to manage multiple tasks and a complex workload effectively.
* Ability to establish and maintain good relationships across a wide range of people.
* Ability to work independently.
Equal Opportunity
We are committed to equal opportunities in employment and the support provided, and we welcome applications from all sections of the community.
All our posts are subject to an Enhanced DBS disclosure, as well as a full employment history and employment references. We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.
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