Overview
The IFS Analyst main duties will be to support the delivery of the technical and application roadmap for the EMCOR UK ERP system IFS. The role is to primarily enhance the IFS solution by making configuration changes, acting as a business analyst, support engineer and solution provider for all elements of the application. To lead the enhancement activities required, ensuring all client service teams and customers are provided with a consulting led engagement to further their requirements and outcomes.
Responsibilities
* Provide expert-level support for IFS Applications, including configuration, troubleshooting, and upgrades.
* Collaborate with stakeholders to gather requirements and translate them into functional solutions within IFS.
* Lead the end-to-end implementation and enhancement projects across finance, supply chain, manufacturing, and other modules.
* Develop technical documentation and deliver user training where necessary.
* Work closely with IT and business teams to ensure system integrity, performance, and compliance.
* Carry out security changes, report writing, lobby management and other configuration activities within the IFS toolset.
* Work with software owner/vendor and support partners to gain product roadmap awareness, specifications, technical support, and the relationship.
* Lead the technical deliverables resulting from the annual SOX compliance audit (Sarbanes Oxley).
* Deliver best practice security standards as part of the IT security standards delivered under ISO 27001.
* Carry out support for IFS Applications updates and releases (i.e. conducting an analysis of the release notes and ensuring that developments and testing scenarios are updated accordingly).
* Work with the Change and Release function and the Client Services teams, to safely deliver updates and enhancements - and act as a sponsor for any changes into the live environment where it impacts a customer.
* Engage in project activities, acting as a representative of Information Solutions and facilitate service transition from project to operations.
* Act as liaison between business stakeholders, vendors, management, end users, and the development team.
* Provide 2nd and 3rd line support for allocated platforms.
* Provide project resource to support contract mobilisation activities.
* Training and awareness of products, services and processes through the engagement of super users by appointment.
Who you'll be
* Proven experience working with IFS Applications (preferably IFS Cloud or Apps 10).
* Strong understanding of ERP processes across core business functions.
* Excellent problem-solving and communication skills.
* Ability to manage multiple tasks in a fast-paced environment.
* Experience with ITSM, Agile Project Management and/or ITIL. Certifications are also an advantage.
* Excellent communication skills, both written and oral.
* Excellent interpersonal skills, including stakeholder management, training, presentation, and public speaking.
* Demonstrated, quality focused, track record of successful projects.
* Ability to research and quickly assimilate relevant new technologies, concepts, architectures, and features is essential.
* Strong knowledge of reporting and analytics.
* A patient and "customer first" manner essential for this role, and being prepared to go the extra mile in order to complete the task on time, and to high standard.
About EMCOR UK
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers\' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Benefits
* 25 Days holidays + Bank holidays
* Holiday Buy Scheme - up to 5 days a year
* Industry leading Maternity & Paternity Policies
* Refer a Friend scheme - worth £500 per referral
* GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining
* Extensive Learning & Development opportunities, including opportunities for progression.
* Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
* Bike To Work Scheme
* Paid volunteering and charity days
* Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
* Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
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