Patient Services & Concierge Coordinator Private Doctors’ Surgery – North Leeds (LS8) Salary: Circa £14 – £16 per hour dependent on skills and experience Hours: Midday – 6pm, Monday to Friday, with Saturday hours to be discussed Site-based role – no hybrid working The Private Doctors are an award-winning private medical practice based in North Leeds, providing same-day concierge GP consultations and premium patient care services. Due to continued growth, they are now looking to recruit an experienced Patient Services & Concierge Coordinator to join their existing team. The Opportunity Reporting directly to the Practice Manager, you will play a key role in delivering an exceptional patient experience from first contact through to ongoing support and aftercare. This is a highly patient-focused position where you will be responsible for managing patient communications both face-to-face and over the telephone, ensuring every patient receives a warm, professional, and seamless experience throughout their journey. We are looking for someone who combines warmth, professionalism, and emotional intelligence with exceptional organisational skills. You should feel confident supporting patients through what can sometimes be sensitive or stressful situations, while delivering a polished, high-end service experience throughout. This role would particularly suit someone with experience within a private healthcare, aesthetics, cosmetic, wellness, dental, or premium clinic environment, where delivering exceptional patient care and managing sensitive appointments is part of the day-to-day role. Key Responsibilities Care of patients within reception and waiting areas Answering incoming calls and responding to emails professionally and efficiently Patient appointment scheduling and diary management Preparation and filing of patient notes General housekeeping within reception, waiting areas, and WCs Performing administrative tasks including letters, clinic printed materials, patient surveys, and new patient packs Conducting follow-up calls with patients Screening calls to appropriately risk assess patients prior to arranging appointments Providing administrative assistance including photocopying, filing, archiving, and sorting post Supporting the smooth day-to-day running of the practice while maintaining a calm and welcoming environment Skills & Experience Required Excellent customer service, interpersonal, and communication skills Outstanding listening skills with the ability to empathise with patients’ needs and concerns A calm, discreet, and professional approach when handling sensitive situations Ability to convey positivity and reassurance in all interactions with patients and colleagues Strong team player with a collaborative approach Ability to effectively prioritise patient calls and appointments Confident managing multiple tasks simultaneously within a busy environment Exceptional personal organisational skills and attention to detail Strong IT and administrative skills Good problem-solving ability and initiative Highly motivated with a proactive approach to work Previous experience within a GP surgery, private medical practice, aesthetics clinic, or similar patient-facing environment would be highly beneficial. If you feel your skills and experience match the above criteria, please submit your CV by return. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.