Make a difference through digital support. Every day. Welcome to a digital and technology career where you can really make a difference. At Princess Alice Hospice, we’re a charity focused on delivering outstanding care to patients, their families, and friends. The IT support you provide will directly enable our teams to do just that. You’ll see the impact of your work every single day. About the role: We are looking for an IT and Digital Support Technician to join our Digital & Performance Team. This multi-site role will focus on supporting and coordinating updates to connectivity and technology across our retail estate—nearly 40 shops from Ealing to Dorking, and Egham to Croydon. You’ll work closely with suppliers and colleagues to ensure our shops can continue generating vital income. You’ll also provide first and second line technical support to users across our main site in Esher, satellite office in Hersham, and retail locations. Day-to-day, you’ll respond to user requests across multiple channels, troubleshoot issues, and deliver practical solutions. You’ll also assist with onboarding new starters, updating equipment, and maintaining our IT asset register. About you: You’re a confident and approachable technician with a proactive mindset and a passion for helping others. With experience supporting users across digital platforms and Microsoft 365, you’re comfortable troubleshooting issues and working collaboratively across teams and sites. You have a strong understanding of IT equipment, connectivity, and data security, and you bring a calm, detail-focused approach to problem solving. You communicate clearly, build positive relationships, and take pride in delivering excellent service in a dynamic environment. You must hold a full UK driving licence and have access to a vehicle during working hours, as travel between Hospice sites and retail locations is a key part of this role. If you're an organised person who shares our values and you're looking for a new role in a supportive and inclusive environment - even if you're not sure you meet every requirement - we’d love to hear from you! Our benefits: As well as our competitive salary and the opportunity to join an organisation which puts patients at the heart of what we do, we offer a range of great benefits, which include: * 27 days’ annual leave, plus recognised public holidays - rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time) * educational and professional development opportunities (we have an on-site Education Team) * monthly group reflections via Schwartz Rounds sessions * free on-site parking * tranquil Hospice grounds * subsidised meals at our on-site restaurant * Employee Assistance Programme * access to Blue Light Card discount card * access to a Group Personal Pension Plan (provided by Scottish Widows) plus we also offer an Auto-enrolment pension with NEST. If you have been a member of the NHS Pension Scheme, you may be able to continue your contributions to that scheme during your time at Princess Alice Hospice. * excellent changing facilities (with showers, fresh towels, and hairdryers) * wellbeing - we provide a programme of activities, opportunities, and guidance to inspire and support our employees to live a healthy life, at home and at work. For an informal discussion about the role please contact Jo Hopkins, Head of Digital Platforms and Technology. Discover the difference you can be. About us: Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, South West London and Middlesex. At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures. How to apply: To apply for the role please visit our website. For further information please contact the People Services Team. Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us. All of our vacancies except from retail are subject to a relevant DBS check