Overview
Pay Rate: £24,700- £25,000
Grade: O
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday: three weeks on a 09:00–17:00 shift, followed by one week on an 11:00–19:00 shift.
Location: Manchester, M32 0UT
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.
We are now looking for a Customer Service Administrator to work for DSC Asset Management Centre of Excellence (AMCoE) to ensure the highest levels of service, call responses and escalation as per AMCoE procedures. This role provides general admin support for asset maintenance and rental processes and acts as contingency support for departments with high-volume phone calls.
Responsibilities
* Achieve call centre KPI performance to allow the department to provide high-level service to the customer
* Ensure all vendor and site calls are answered within the agreed CMC SLA timescales
* Continually monitor call centre screen to ensure breakdown calls are answered within 7 seconds
* Liaise with service providers and engineering operations regarding maintenance activities to minimise cost and ensure repairs & maintenance are completed as per the agreed specifications
Qualifications
* Strong communication skills (telephone)
* Experience in working under a high-pressured environment (phones)
* Computer literate – Word – Excel
* Fleet maintenance knowledge is desirable but not essential
Why join us?
* Free parking and on-site canteen
* Flexible working – alternative patterns available at interview
* Generous pension scheme with 8% employer contribution and 4% employee contribution
* Free confidential 24/7 GP consultations
* Hundreds of retail and lifestyle discounts
* Affordable loans, savings schemes and free mortgage advice
* Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
Who we are
We\'re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Building an Inclusive Workplace
At DHL, we\'re all about creating a workplace where everyone\'s skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 6th of October. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. We review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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