Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job!
Customer Service Coordinator, you will deliver great customer service to our existing and new customers and colleagues across the business. Your personal approach and calm nature will give our customers the confidence that you will get right to the root cause of their enquiry or problem. You will need to be able to build rapport with customers quickly, speak clearly and listen intently whilst working out how to solve problems to keep our customers happy. You will be the first point of contact for our customers who may not be satisfied with the service they have received or may require support so you will need lots of patience and genuine empathy, but you will also be the one who puts a smile back on our customers faces.
Communicates with the Depot Network and the wider Speedy business regarding customer requests and enquires.
Proactively identify ways to improve Customer Satisfactionand raise the bar on our high standards.
Champion process improveme...