Infrastructure Engineer
Location – Dartford
Hybrid working
Permanent
£50,000 per annum
I am looking for an experienced Infrastructure Engineer on behalf of my client who can demonstrate high-level problem-solving skills, technical leadership, process refinement abilities and ensure stability and growth within the company's operations.
Your responsibilities in the role
Pre-Sales & Solution Design
* Collaborate with sales and leadership to scope, design, and propose IT solutions.
* Lead technical discovery sessions to assess customer needs and recommend solutions.
* Help develop and refine company MSP service catalogue.
* Provide technical input for proposals and RFPs.
Technical Support & MSP Operations
* Deliver 2nd and 3rd line support for cloud, security, networking, data protection, and IT infrastructure.
* Escalate and resolve complex technical issues and critical incidents.
* Improve MSP operations through workflow and automation enhancements.
* Manage Patch, Vulnerability, Disaster Recovery, Identity, and Compliance processes.
Project Implementation & Delivery
* Lead deployment and migration projects across Azure, Nutanix, OVHCloud, and security platforms.
* Ensure timely, quality project execution independently and collaboratively.
* Maintain detailed project documentation.
Process Optimization & Documentation
* Identify and implement process improvements to boost efficiency and service quality.
* Optimize PSA tools like HaloPSA for automation and reporting.
* Keep documentation accurate and current for team knowledge sharing.
Mentorship & Knowledge Sharing
* Guide and support Technical Engineer I team members.
* Lead technical workshops and training to build team skills.
Skills and Experience
* 3+ years in IT support or MSP roles
* Strong in cloud (Azure, AWS), networking, security, and virtualization
* Skilled in Windows/Linux, PSA tools, and scripting (PowerShell, Terraform)
* Experienced with patching, backups, compliance, and automation
* Clear communicator and independent problem-solver
Technologies
* Azure, AWS, OVHCloud, Office 365, Intune
* XDR, EDR, firewalls, VPN, SD-WAN
* Nutanix, VMware, Hyper-V
* HaloPSA, Dynamics 365
Preferred
* Azure/AWS/Nutanix/CompTIA certs
* MSP or consultancy background
* Automation and security framework knowledge