2nd Line Engineer – Mobile Device Management
Salary: £30,000 - £35,000
Location: Hatfield / Milton Keynes / Nottingham (on-site)
Contract: Permanent, full-time (37.5 hours per week)
Clearance: Security Cleared or willing to undergo vetting
We're looking for an experienced 2nd Line Engineer with strong expertise in mobile device management (MDM) to join a leading IT services provider. This role is focused on supporting a managed service customer, ensuring their mobile estate is secure, compliant, and fully optimised.
Key Responsibilities:
1. Provide 2nd line support for mobile operating systems, escalating complex issues to 3rd line teams where required
2. Manage device configuration, policy changes, and post-deployment support
3. Work with tools such as Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX
4. Oversee i...