Job Description
Our client an award winning SaaS organisation is seeking an experienced Senior Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery.
Central London location, hybrid, 10 month contract.
Required Skills :
* 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success or Operations.
* Proficiency in SQL for data extraction, transformation, and pipeline development.
* Experience with dashboarding and visualization tools (Tableau, Qlik, or similar).
* Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes.
Useful experience;
* Python or R for advanced analytics, automation, or experimentation support.
* Knowledge of statistical methods and experimentation (A/B testing) preferred.
* Machine learning and Generative AI experience is a plus.
* Experience working with call centre and/or sales operations.
Benefits
* Long contract
* Hybrid role
* Free breakfast