Overview
hackajob is collaborating with Barclays to connect them with exceptional tech professionals for this role. Join us as an Application Support Analyst at Barclays, where you'll provide technical support by troubleshooting and resolving multi-faceted issues, ensuring timely resolution of incidents, and communicating effectively with stakeholders. You’ll also benefit from being part of a vast professional network, collaborating with industry mentors and experts.
Responsibilities
* Provide technical support by troubleshooting and resolving multi-faceted incidents and issues.
* Ensure timely resolution of incidents and effective communication with stakeholders.
* Operate within ITIL concepts and best practices and utilise Service Management tools for incident, problem, and change management.
Qualifications / Skills
* Experience with Run The Bank roles in financial institutions, specifically in live job dump solving and an evaluative mindset to resolve incident queries.
* COBOL, DB2 database fact-finding and basic JCL skills; preferred experience in the banking sector.
* ITIL concepts and best practices.
* Experience using Service Management Tool – ServiceNow (SNOW) for incident, problem, and change management.
* Strong communication skills (verbal and written) capable of engaging with both technical and non-technical users.
* Auxiliary skills may include COBOL dump solving, mainframe DB2 familiarity, Abend-Aid, and batch monitoring tools (TWS on the mainframe).
Additional information
You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.
Location
This role will be based in our Knutsford office.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Software Development
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