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Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Why this job matters
Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or the skills built from building relationships. If so, you have transferable skills to succeed in a Payment Support role with EE.
Join our Payment Support Team in North Tyneside to support and guide customers during difficult times. Whether helping with billing queries or assisting those behind on payments, with our training, you'll become the expert they need. Every interaction delivers a personal service.
We support work-life balance with flexible options, including scheduling your own breaks, banking time, and occasional home working.
What’s in it for you?
* Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
* Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
* Market-leading paid carer’s leave—up to 2 weeks for supporting family or friends.
* Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, or adoption leave.
* Discounts on EE & BT products, saving hundreds of pounds annually.
* Support to develop your career within EE.
* Season Ticket Travel Loan to help with commuting costs.
* Volunteering days to give back to your community.
* Optional Private Healthcare and Dental coverage.
We offer a supportive team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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