Job Description
Customer Service Agent\n\nSalary: Up to £28,000 per annum + Bonus\n\nLocation: Southampton Central\n\nContract: Full Time, Permanent\n\nHours: 37 ½ hours per week (Working shifts from 8.00am to 8.00pm Monday to Thursday, Friday 8.30am – 5.00pm and 1x Saturday 9.00am to 2.00pm)\n\nOur client, an award-winning fintech business is looking for a Customer Account Manager to join their team in the centre of Southampton. They are passionate about customer service and proud that they have an 'Excellent' Trustpilot score of 4.9.\n\nAs a Customer Account Manager, you will be directly responsible for the collection of payments, in line with company policies and procedures when customers are both up to date and in arrears. You will need to work with the customer to understand their financial and personal circumstances in order to build a relationship with them and tailor an affordable, acceptable, and sustainable repayment strategy based on the customer’s needs.\n\nYou will need strong negotiation skills which are delivered with empathy, as well as the ability to overcome objections.\n\nMain Responsibilities:\n\n * Manage existing customer loan accounts on an ongoing basis, proactively identifying potential issues/problems and recommending/implementing soluti...