Salary £36,353 - £39,353 (dependent on experience), plus late shift allowance of £478.20 per month pro rata, 10% bonus potential, 25 days annual leave and generous pension scheme.
Full time, Permanent.
Location: South Midlands Mail Centre, Swan Valley way, Northampton, NN4 9DR.
Shift patterns: Monday to Friday, hours between 13:48 to 22:00.
Role Overview
As a Work Area Manager, you will work in a busy mail centre, responsible for managing operations in a specified area.
Responsibilities
* Lead a dedicated team of full and part‑time employees, hold regular one‑to‑one and team meetings, and review area performance and plans daily.
* Champion health and safety initiatives, increase efficiency, and identify areas for improvement.
* Support the Shift Manager by providing high‑quality service to customers and ensuring all operational targets are met.
* Manage team sick absence, attendance, training and development; take line management responsibility.
* Participate in the continuous improvement programme.
Qualifications and Competencies
We are looking for candidates who are flexible, can work under pressure, and possess excellent leadership and communication skills.
* Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, considers relevant issues, recognises superstars, and appeals to both heart and brain.
* People Focus: Values diversity and inclusion, uses delegation, coaching, empowerment and feedback, identifies and develops talent, collaborates, and understands others’ needs and perspectives.
* Resilience Focus: Is approachable, provides reassurance, adapts to new challenges, communicates regularly, deals with ambiguity, and remains positive under pressure.
* Achievement Focus: Implements standards of excellence, asks questions, shares learning, provides guidance, builds confident teams with a coaching style, holds others accountable, uses resources to deliver, keeps promises, and earns trust.
* Improvement Focus: Drives transformation, reduces costs, embraces innovative work practices, makes rational decisions, improves ways of working, and implements new processes to meet changing customer needs.
* Customer‑Centric Focus: Implements a customer‑first culture, improves the customer experience, places the customer at the heart of decisions, monitors customer service goals, and promotes investment and change.
Benefits
25 days annual leave, generous pension scheme, late shift allowance, and 10% bonus potential.
EEO Statement
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals.
Closing Date
Thursday 21st May.
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