Retirement Communities Manager
Portland House, Carver Drive, Marple, Stockport, Cheshire, SK6 7QG
GBP 35, : GBP 36, per annum
37.5 hours per week
Sanctuary Supported Living is delighted to be recruiting for aRetirementCommunities Managerforour Retirement Communities Service at(insert scheme name)in(insert location).
At Sanctuary Supported Living, wespecialisein delivering a wide range ofpersonalisedhousing, care, and support services to help people across Englandto liveas independently as possible.
We'rea nationalorganisation, butwe'renot:for:profitand we think locally by putting our customers at the heart of what we do.We'recommitted to being our best and helping customers to be their best, as we support them on their pathways for independence.
No matter your job : delivering support directly or working in our offices to support our frontline teams : your work makes a difference every day.
And working with usisn'tjust another job.It'srewarding, inspiring,excitingand itprovidesan opportunity to make a real, positive impact on people's lives. Plus,we'llsupport you in reaching your aspirations and career goals, through comprehensive training and benefits.
The role ofRetirement Communities Managerwill include:
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Taking overall responsibility of all aspects of life at the service as a 24/7, 365:day operation,including overall financial performance, assetcomplianceand other regulatory requirements
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Managing and motivating a multi:disciplinary team to achieve performance targets
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Working closely with the Chef Manager to deliver a value for money, high quality food offer
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Delivering high:quality customer focused services to residents and stakeholders
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Strongly delivering regulatory compliance across all areas of business.
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Working collaboratively with the onsite Care Providers to ensure the care service is safe, compliant, efficient, and effective andmaintainhigh standards
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Working closely with relevant support teams to drive apartment sales and rentals
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Managing relationships with leaseholder and tenants
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Managing relationships with commissioners and key stakeholders
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Ensuring delivery of a high:quality housing service including repairs monitoring
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Developing and supporting volunteering opportunities to enhance the service
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Assistingwith the preparation of annual budgets and targets for your location,monitoringperformance, reporting and action planning where needed
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Responding positively to complaints and breakdowns in service delivery to ensure excellent customer service is consistently delivered
Skills and experiences:
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A passion for working with older people
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Great customer service skills
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Previoushousing experience
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Proven experience in working in a fast:paced environment where the need to manage a range of conflicting demands effectively is essential
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Good organisational skills
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Experience of working in a retirement village setting or an understanding of our client group
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Experience of ensuring co