Service Designer (UX-Led)
My client is seeking an experienced Service Designer who has evolved from a UX background into service design - someone who understands interaction design deeply but now operates at a broader, end-to-end service level.
This is not a product design role. It’s about shaping holistic services across journeys, systems, people, and touchpoints - ensuring experiences work seamlessly across digital and physical channels.
You’ll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into moments of hope through thoughtful, well-designed services.
You’ll also be someone who cares deeply about the craft - advocating for service design thinking, elevating UX maturity, and helping embed service principles across the organisation.
The Role
As a Service Designer, you will:
* Lead end-to-end service design activity across complex customer journeys.
* Map current and future state services, identifying pain points, dependencies, and opportunities.
* Work within agile environments to uncover priorities, visualise outcomes, and define scope from a service perspective.
* Use research and insight to shape service improvements, ensuring solutions are grounded in real human needs.
* Facilitate workshops and stakeholder sessions to align on service vision, risks, and constraints.
* Champion human-centred design, constructively challenging business or technical limitations where needed.
* Collaborate closely with UX designers, researchers, product owners, engineers, and operational teams.
* Support the evolution of service design capability and ways of working across the organisation.
* Clearly communicate service concepts, blueprints, and journey thinking to both senior and non-technical stakeholders.
What You’ll Bring
* A strong foundation in UX design, with clear progression into service design.
* Experience designing end-to-end services beyond individual screens or features.
* Confidence working across multiple touchpoints, channels, and operational processes.
* Strong journey mapping and service blueprinting experience.
* The ability to connect research insights to strategic service decisions.
* Excellent stakeholder management skills, including experience working with senior leaders.
* Resilience and adaptability in complex, fast-moving environments.
* A collaborative mindset and genuine passion for improving customer experiences.
Benefits
* Excellent career development opportunities
* Birthday off + Wellness Days
* Flexible working
Interested? Please click Apply Now.
Service Designer (UX-Led)
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