IT Support Assistant – Get Staffed Online Recruitment Ltd
Job Overview
Get Staffed Online Recruitment Ltd is hiring an IT Support Assistant for a technology-focused Mortgage Network based in Leicester. This full-time, permanent role involves providing first-line IT support across internal and third-party systems. The position is office-based and ideal for candidates with strong communication skills and a passion for customer service.
Key Job Details
* Job Title: IT Support Assistant
* Company: Get Staffed Online Recruitment Ltd
* Location: Leicester, LE19 1RJ
* Salary: £23,000 – £24,000 per annum
* Contract Type: Permanent
* Hours: Full-Time (35 hours/week, Monday to Friday)
* Work Location: On-site only
* Job Reference: ENH-6230-7
* Closing Date: 20 December 2025
About the Company
The client is a leading Mortgage Network offering support services to Mortgage and Protection Advisers. They aim to be the best home for professionals in the field, leveraging market-leading technology and a commitment to excellent service.
Role Overview
The IT Support Assistant will handle first-line IT queries via phone and Teams, supporting staff with hardware, software, and system access. You’ll manage incidents, service requests, and onboarding processes while maintaining accurate records and asset logs.
Key Responsibilities
* Provide first-line IT support for internal and third-party systems
* Log and resolve incidents, service requests, and problems
* Support onboarding of new staff and external members
* Manage workloads across inboxes, phone, and Teams
* Educate users on system use when needed
* Maintain asset logs and order equipment
* Install, remove, or upgrade software
* Ensure SLA compliance for new starter processes
* Liaise across departments for query resolution
Required Skills and Experience
Essential
* Experience with Office 365 and SharePoint
* Ability to follow defined procedures and systems of control
* Strong communication and customer service skills
* Ability to work under pressure and meet deadlines
* Organised and able to manage multiple tasks
Desirable
* IT qualification (preferred but not essential)
What We Offer
* £23,000 – £24,000 annual salary
* Company pension scheme
* Health and wellbeing programme
* Sick pay
* Supportive team environment
Equal Opportunities
The employer is committed to fair hiring practices. Applicants must already have the right to work in the UK.
How to Apply
Click here to Apply directly via Get Staffed Online Recruitment Ltd. Ensure your application highlights relevant IT support experience and customer service skills.
Application Deadline
20 December 2025
Early applications are encouraged due to high interest in this position.
J-18808-Ljbffr