About The Role
We’re looking for the very best talent to join us at this exciting time in our journey, as we continue to strengthen our market leader position by providing an even better customer experience. Would you like to be part of this? Please read on and find out more!
We now have an exciting role for a Customer Sites Co-ordinator to join the friendly team at Balfour Beatty.
In the role of Customer Sites Co-ordinator, your key responsibilities will include:
* Ensure delivery of consistent services to meet the Service Levels and fulfil obligations in the Agreement
* Communicate internally and to Balfour Beatty
* Ensure legislative and Balfour Beatty Policy compliance
* Act as a point of contact for Balfour Beatty Damage and Loss
* Manage Damage and Loss information and Database
* Customer relationship management
* Provide accurate and timely reporting
What can we offer you in return?
You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme.
About You
If you join the team, we’ll provide you with everything you need and ensure you are equipped for success. We’ll discuss your training and personal development needs and your career aspirations.
To succeed as a Customer Sites Co-ordinator, you will bring the following skills and behaviours:
* Proven experience in a customer service role, preferably handling inbound order/sales enquiries, successfully completing transactions and satisfying customers
* Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
* Exceptional communication skills, including negotiating and influencing, with the ability to engage and build relationships with internal and external customers
* Ability to use judgment and initiative to make decisions aligned with company policies and pricing structures
* An effective team player with a supportive, collaborative approach
* A flexible and adaptable approach, managing multiple tasks, deadlines, and targets in a fast-paced environment while maintaining high standards of accuracy
* A commitment to continuous improvement, proactively suggesting and implementing process and service level enhancements
* Good computer literacy in MS Office and enthusiasm for learning new IT systems
About Us
Sunbelt Rentals is the leader in equipment rentals across the UK, Ireland, US, and Canada, with specialized operations in Europe. We serve various sectors including construction, industrial, energy, infrastructure, government, and events. Our teams make the impossible possible and turn what if into what is.
Our people are central to our values; they are our greatest asset. We rely on you to look after our customers, and in return, we take good care of you. We are committed to diversity, inclusion, and providing equal opportunities, fostering a culture of fairness and respect.
Your health, safety, and wellbeing are very important to us. We support initiatives like mental health awareness campaigns, first-aider programs, and provide access to a 24/7 employee assistance helpline, counseling, and financial wellbeing support.
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