Job Description Kasha is a global platform designed to empower small business owners, solopreneurs, and freelancers by providing an all-in-one tool to start, run, and grow their businesses. We address the inefficiencies of fragmented tools and multiple subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and so much more.
Role Overview
As a Customer Service Agent, you will be responsible for delivering top-tier support to our customers across multiple channels, including email, chat, and phone. You will assist users with account issues, product navigation, and general inquiries, always maintaining a friendly and professional approach. Your goal is to enhance the customer experience by resolving concerns efficiently and proactively.
Key Responsibilities
Respond promptly and professionally to customer inquiries via email, chat, and phone.
Troubleshoot product-related issues and escalate complex cases to the technical team.
Guide customers through product features, onboarding, and best practices.
Maintain accurate and detailed records of customer interactions in the CRM system.
Escalate complex issues to the appropriate team while ensuring timely follow-ups.
Identify common customer pain points and pr...