Income & Administration Officer
Riverside
Permanent
£26,549.63 per annum (£27,722.51 after 18 months of successful performance)
37.5 hours per week, full time
Monday to Friday with flexibility to work evenings and weekends as required
Harbour Place, Workington
Job Description
Support customers to sustain their tenancies, maximise the organisation’s rental income and deliver income administration across a defined number of properties.
About You
* Experience of working with vulnerable and diverse customer groups and individuals with complex needs.
* Experience of working in a customer facing environment.
* Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues.
* Be a team player, be flexible with a resilient, can‑do attitude.
* Be confident and consistent and have confidence to make decisions to deal with effective rent arrears management.
* Competent level of literacy, numeracy, administrational and IT Systems skills (to be able to produce reports and other communications).
Why Riverside?
* Competitive pay & generous pension.
* 28 days holiday plus bank holidays.
* Flexible working options available.
* Investment in your learning, personal development and technology.
* A wide range of benefits.
Diversity And Inclusion At Riverside
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role they will be guaranteed an interview.
Role Profile
* Ensure customers have a clear understanding of their responsibilities regarding the payment of rent and service charges and their impact on maintaining their tenure.
* Support colleagues by proactively engaging customers providing advice, guidance and co‑produce plans as part of the responsive rent arrears management process.
* Manage the income management process, by co‑producing a bespoke payment plan, tailored to the individual’s circumstances.
* Provide guidance and advice to customers to ensure they are financially included, sign‑post to relevant resources relating to benefit claims, debt issues and money management.
* Make referrals to the Riverside Income Maximisation Team when dealing with complex cases.
* Proactively provide up-to‑date advice relating to effective tenancy sustainment approaches to colleagues to assist in supporting customers with income management.
* Initiate a discussion with relevant parties on complex arrears cases to present facts about how the arrears will be managed.
* Support colleagues dealing with evictions where required.
* Provide advice to customers around setting up efficient payment options.
* Administrating petty cash for the required services.
* Assisting with the monitoring of income and expenditure.
* Generating and communicating rent statements to customers and colleagues as required.
* Maintaining and updating tenancy information, rent accounts and financial information on the appropriate digital platforms.
* Collating and submitting information, including funding and performance returns.
* Producing reports and other written documentation to support income management delivery as required.
* Deliver your role in line with Riverside company values – “Our Riverside Way.”
* Participate in team meetings, attend regular supervisions and reflecting practice sessions.
* Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
Person Specification
Essential
* Experience of working with vulnerable and diverse customer groups and individuals with complex needs.
* Experience of working in a customer facing environment.
* Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues.
* Be a team player, be flexible with a resilient, can‑do attitude.
* Be confident and consistent and have confidence to make decisions to deal with effective rent arrears management.
* Competent level of literacy, numeracy, administrational and IT Systems skills (to be able to produce reports and other communications).
Desirable
* Knowledge of current benefit systems.
* Experience of working in care and support services.
* Ability to plan, prioritise, organise tasks to achieve results.
* Knowledge of debt management.
About Us
Riverside is one of the UK’s leading not‑for‑profit social housing and regeneration organisations, owning or managing around 75,000 homes. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years.
Applications May Close Before the Deadline, so please apply early to be considered
We encourage you to attach a current CV and covering letter. Although we will accept applications on the basis of any form of valid legal permission to work in the UK, Riverside will not sponsor future applications or offer sponsorships.
Applications may close before the deadline, so please apply early to be considered.
Standard EEO Statement: Riverside is an Equal Opportunity Employer and welcomes applicants from all backgrounds.
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