Position Title: Business Analyst
Location: Manchester, UK
Job Purpose (Overview):
The programme will modernise the technologies that support our Market-to-Cash and Order-to-Cash processes throughout the customer lifecycle.
This includes implementing a tech stack made up of market-leading CRM and integration platforms, along with industry-specific applications. Delivery follows a hybrid Agile/Waterfall approach involving multiple vendors.
We are seeking a Business Analyst with:
* Strong experience in business analysis techniques
* Proven skill in documenting requirements to a defined standard
* A background ideally in the energy sector
* Experience with energy solution design and delivery (e.g., CRM, Billing, Market Interaction, Pricing, Credit Risk Management)
* Familiarity with end-to-end value chain integrations in the non-domestic sector (e.g., Gain Customer, Maintain Customer, Billing, Payments, Collections)
Main Focus of the Position
* Provide expert analysis and documentation support to cross-functional project teams.
* Work directly with stakeholders to understand and translate business needs into functional specifications.
Key Stakeholders / Working Relationships
* Internal: Business Stakeholders, Internal Delivery Teams
* External: Vendors and Solution Partners
Tasks and Responsibilities
* Conduct stakeholder analysis and gather detailed requirements.
* Document business and functional requirements.
* Collaborate with technical teams on solution design.
* Support testing and validation of developed features.
* Provide regular updates to project leadership.
* Ensure traceability of requirements through development lifecycle.
* Identify risks and recommend mitigation strategies.
* Contribute to process improvement initiatives.
* Maintain documentation standards and knowledge base.
Requirements
Qualifications
* Relevant education and training in Business Analysis or a related field
* Lean or BA accreditation (e.g., BCS, IIBA)
* Agile/Scrum certification preferred
Professional Experience
* Demonstrated experience in large-scale transformation projects
* Experience in the energy industry or similar sectors
* Familiarity with CRM, billing systems, and market interfaces