12 Month Fixed-Term Contract Opportunity Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies.
We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Job Summary To complete the Protection customers Health Declaration medical assessment in a timely, accurate and customer focussed manner.
To follow agreed processes to ensure that this assessment is carried out with fair outcomes for the customer and in line with governance requirements.
What You'll Do To complete the Protection customers Health Declaration medical assessment in a timely, accurate and customer focussed manner.
Using mechanisms in place to request medical evidence, including writing to the customer and obtaining medical information from third parties.
Provide information/undertake tasks in response to customer requests or as dictated by product / company requirements, ensuring that the work processed meet agreed company & customer service standards & conforms to legal, regulatory & business standards.
Investigate and resolve complaints and queries, in line with the divisional & regulatory complaint procedures.
Identify the cause of the complaint, work to improve the process whilst balancing the needs of the Customer, the Company and the Regulator.
Who You Are Experience of working within a Medical Underwriting Team and making an accurate assessment of individual risk from a Customers Health Declaration.
• Able to underwrite Health Declarations for multiple Protection product lines.
• Understanding of underwriting manuals and processes.
• Able to work to deadlines and manage own workload, prioritising cases when required Qualifications • GR1 or other industry recognised qualification (desired) Benefits of working at Canada Life We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed.
As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance.
We have a fantastic number of other benefits and support services as well as regular personal and professional development.
We care about doing the right thing for our people, customers and community and helping others to build better futures.
We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces.
That's why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us.
Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.