The Role
As Commercial Support Administrator, you will play a vital part in supporting our Commercial and Operations teams. You'll be the first point of contact for customer queries relating to recharges and warranty claims, ensuring accurate processing and timely resolution.
Key responsibilities include:
* Accurately processing recharges for rented assets, ensuring correct calculation of usage, damages and associated costs
* Collaborating with Finance to ensure timely and accurate invoicing
* Managing customer queries professionally and efficiently, escalating where appropriate
* Processing warranty claims in line with manufacturer procedures
* Liaising with Technical and Operations teams to resolve claims effectively
* Reviewing and processing engineers' job cards
* Processing parts invoices and credit notes to support prompt payment
* Investigating discrepancies and ensuring data integrity
* Providing general administrative support including data entry, record keeping, filing and reception duties
* Supporting continuous improvement initiatives within the department
You'll also ensure adherence to company Health, Safety and Environmental policies and maintain confidentiality in all aspects of your work.
About You
We're looking for someone who is:
* Highly organised with strong attention to detail
* Confident handling data and financial information
* Comfortable managing customer queries in a professional manner
* A collaborative team player who can liaise across departments
* Proactive in identifying and resolving issues
* Confident using internal systems and Microsoft Office
Experience in an administrative role within asset rental, fleet, municipal, engineering or a similar commercial environment would be advantageous — but not essential. If you have transferable skills and a willingness to learn, we encourage you to apply.
We actively welcome applications from people of all backgrounds. Whether you're early in your career, returning to work, or bringing experience from another sector, if you meet most of the criteria, we'd love to hear from you. Don't rule yourself out — your perspective and potential matter.
About Us
Dawsongroup EMC supplies and supports sweepers, refuse vehicles, gully tankers, hot boxes and other specialist municipal assets across the UK and Ireland. Operating for over 90 years as a family business, and over 50 years in asset rental, we still adhere to the values that steered us for so long, now under the ownership of KKR.
* Part of Dawsongroup, a leading asset rental and Smarter Asset Strategy provider
* Committed to compliance, safety, and reducing environmental impact
* Investing in modern fleets and innovative solutions
* Strong long term partnerships across public and private sectors
* Culture built on integrity, growth, and doing the right thing
About Your Future
At Dawsongroup, this is more than a job, it is a career in a business that invests in its people and promotes from within. You will be supported to grow, develop your skills, and build a long term future in asset rental.
* Competitive salary and bonus scheme
* 2x Life assurance
* Funded training and internal progression pathways
* 25 days leave, including your birthday, plus bank holidays and up to 10 days extra, time served and purchase scheme
* Cycle to work scheme and wellbeing support
Dawsongroup plc is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
If you are ready to build your career with an asset rental business that values commitment, ownership, and teamwork, now is the time to apply. Join us, grow with us, and discover how far your potential can take you. Our people are our greatest asset.
Established in 2005, Dawsongroup emc is a family-owned business leading the way in the municipal, industrial, and specialist vehicle rental market. Join the Dawsongroup family to invest your career in a company that invests in you.