Senior Account Manager
Full-Time
Location: Lamberhurst, Kent (or from our Rotterdam office) - Hybrid role - 3 days a week from the office.
Reports to: Senior Account Director
The Opportunity
We’re looking for a super-organised Senior Account Manager who’s able to lead and manage key client relationships and projects. We need you to be the bridge between our agency and our clients, driving both outstanding client results and account growth for the agency. You’ll be a strong manager of projects with a good eye for financials and a natural passion for culture, market trends and the wider industry. We want you to bring all of you to work, your passions, your hobbies, creative pursuits and side hustles and become an integral part of the Catch A Fire journey.
Catch A Fire – Who we are:
We’re a strategic creative agency on a mission.
To create fame and success for brands that share our ethical ethos and help propel them forward.
And our ethos is simple – be as good as we possibly can for the planet, for society and its future.
We are a team of creative marketing and communications professionals that believe in the power of strategic thinking and impactful creative ideas.
We produce work that ignites, spreads and has a positive impact.
B Corp Certified.
We are proud to be a fully certified B Corp business which reflects our purpose and intention to manage profit & purpose in a meaningful way, whilst ensuring a positive impact on the planet.
The role
We’re looking for a dynamic Senior Account Manager to join us and become an integral member of the Catch A Fire Account Team. You’ll be reporting to our Senior Account Director, and will be responsible for driving both outstanding client results and account growth for the agency.
Within this role, you will work within one of the biggest account teams in the agency, working on a variety of exciting brands. You’ll be heavily involved and lead on a number of global strategic, digital and creative projects, as well as supporting the Senior Account Director on account growth and building the right team to accommodate this. You’ll love getting stuck in, and will relish the opportunity to build on your experience in brand planning, creative and social-first evaluation, film and still production.
Working as an integral part of the account team, you’ll have the ability to think creatively and collaboratively, working alongside our other agency teams across Project Management, Strategy, Design, Social and Creative to find the most effective way of delivering a job.
You will:
* Continuously work with the project management team to monitor and manage your client projects and teams, ensuring they are on track to deliver on time, on budget and on brief
* Ensure projects are accurately and consistently costed, with input and approval from appropriate stakeholders
* Take Ownership of high scale brand projects, ensuring smooth delivery from concept to execution, from Global to local etc.
* Quickly build and cultivate a positive, open, trusting relationship with your key clients through online and face to face communication
* Be the central point of contact for clients, internal teams and other agency partners on any projects you’re running
* Have excellent attention to detail. Making it your mission to know the clients brand guidelines inside and out, ensuring all presentations are delivered to the correct standard and the relevant quality assurance has taken place before work goes to the client
* Provide strategic insight and analysis during all stages of the creative process
* Present creative work in a confident manner to both internal agency teams and clients
* Have experience working across both B2B and B2C projects
* Be confident in line-managing Account Executives / Account Managers – you will have the opportunity to be line managing these in the future
* Help to coordinate (with support of the traffic team) internal resources, freelancers and third parties for the flawless execution of projects, escalating any resourcing issues as appropriate.
* Create and maintain comprehensive project documentation, highlighting key learnings to help develop best practices for the future
* Work with the Senior Account Director to deliver on commercial targets, forecast planning and PO management
* Support new business pitch teams with a can-do and proactive attitude, as and when needed
What we need from you
* You’ll have at least 3 years of relevant experience working in an agency environment
* Ability to co-write/challenge briefs from clients and input strategically into the creative development process
* Sound financial experience across project management and growth planning
* Passion to travel as a lot of the clients within this hub are not based in the UK
* Experience in translating insight into strategy in the execution of a brand plan
* Excellent organisational & project management skills: the ability to stay on top of multiple, potentially complex, projects, assisting with timing and resourcing plans
* Sound knowledge of production to ensure solutions are cost-efficient and effective
* Strong evidence of excellence in developing and executing return on investment from digital-based campaigns
* Evidence of successfully managing creative processes and feeding back to creative teams, exercising excellent judgement about how and when this is done
* Thorough understanding of the time scales involved in creative delivery
* Stakeholder management experience, including evidence of presenting to senior clients
* Ensure all your communications/interactions are clear, concise and action-orientated
* Experience in dealing with external production companies
Nice to have
* A passion for purpose
* Someone who autonomously stays up-to-date with best practices, technologies and trends, tools and applications
* Autonomously reads trade publications and keeps a finger on the pulse of new exciting work both in and out of category
* Background/experience in working in the food & drinks or homecare sector.
Benefits
We want to change the world for the better and we believe that starts with investing in our Sparks. We like to be judged on the good we do, not just the good work we make - our team is driven by the shared mission of creating work that Sparks a Better Future.
* 22 days annual leave (rising to 25 days), plus Bank Holidays.
* 3 extra days to get festive with a full Christmas shutdown.
* A day of on your birthday to celebrate!
* Enhanced maternity, paternity and adoption leave.
* An ‘Ignite’ CSR Day, allowing time away from your desk to support our chosen charity.
* A mentor to support your development and training, including a full personal development plan.
* Hybrid working locations – 3 days in the office and 2 days at home.
* Bakery lunch provided on a Friday and lots of snacks for the weekdays too!
* Regular staff social fun!
* An Employee Assistance Programme, offering free advice and support.
* Pension Scheme.
Catch a Fire is committed to providing equal employment opportunities to all applicants and employees with regard to race, colour, marital status, sex, nationality or ethnic or national origin, religion, age, sexual orientation, disability or membership or non-membership of a trade union. We are committed to promoting an environment where all individuals are recruited, appraised, trained, and promoted on the basis of fairness, professional competence, and contribution.