Job Description
SENIOR SERVICE ADVISOR
I amworking with a highly successful, family run multi-franchise group of dealerships. Since we started in 1995 we have won many industry awards, including several from the manufacturers that we are partnered with.
If you believe that you have that “emotional spark” that comes with an enthusiastic and motivated character and you can add an empathetic, attentive and friendly personality to our team, then please read on and apply…..
We have an exciting opportunity for a Senior Service Advisor to join our team in a challenging and diverse role.
You will be a strong communicator and be able to influence where needed. The role of a Senior Service Advisor is a busy one, with no two days the same but also rewarding.
This is an excellent opportunity for your dedication and commitment to shine with Richmond Motor Group. In return the company offers genuine career progression, specific manufacturer training, generous bonus schemes and incentives.
Benefits
1. Full time, permanent position.
2. Generous Bonus scheme.
3. 30 days holiday (including Bank Holidays).
4. Excellent training and genuine career progression
5. Wellness Programs and Employee Assistance Program
6. Employee Recognition Awards
7. Automatic Workplace Pension Scheme.
8. Employee benefit scheme with Perkbox for high street and online discounts
9. Employee Discount
10. On site café
Responsibilities
11. Being the point of contact for customers requiring servicing or repair to their vehicles.
12. Manage the flow of information between the workshop, the rest of the business and the customer. ·
13. To handle customer enquiries and queries promptly and efficiently. · Qualify service needs and establish understanding and an agreement with the customer of the work to be carried out. ·
14. Accurately maintain the service department loading system in line with workshop capacity. ·
15. Manage the handover and administration of loan vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
16. Overseeing the service advisors, coaching and managing their workloads
17. Working directly with the workshop controller and parts manager
18. Reporting directly to the aftersales manager
Skills Required
19. Competency in numeracy, literacy and IT
20. Excellent organisational skills, and work well under pressure
21. Knowledge of the motor trade
22. Excellent customer service skills
23. Good team player
24. Experience with Pinnacle or another dealer management system (preferred)
25. Full UK driving licence
Job Types: Full-time, Permanent
Salary: Up to £38,000.00 per year
Hours: Mon to Fri 8am to 6pm alternative Saturdays on rota